Company : HEADSTRONG SERVICES INDIA PRIVATE LIMITED
Location: Noida
Experience: 0-3 Years
Job Description:
Service Desk
Support front office users re: L1/L2 software & hardware
Support market data applications (e.g. BB terminals, Reuters).
Interact with 3rd party vendors & other IT groups on activities related to trading floor applications
(e.g. Deal Hub upgrades, ION, Orchestrade)
Create tickets in HPSC
L1/L2 support for end user computing (e.g. phones, blackberry, desktop, laptop, VM)
Application installs, configuration,
End user communication to designated groups on upgrades, issues etc.
Monitoring for trends & escalate if issues (e.g. desktop patching causing issues, application URL
errors, Blackberry outages, network latency)
Escalation of issues to wider IT group if unable to resolve
Excellent communication skills
Early joiners preferred
24*7 Shifts
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